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Returns & exchanges

I gladly accept returns, exchanges and cancellations. Contact me within: 14 days of delivery. Send items back within: 30 days of delivery. Request a cancellation within: 24 hours of purchase. The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised items

  • Earrings (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Delivery

The time I need to prepare an order for dispatch varies. For details, see individual items. For personalised items it is approximately 2 weeks but message me for an exact time. 

 

P&P on orders over £50 are Free

P&P on orders under £50 are £6 (insured) 

delivery and returns